Terms & Conditions
Thank you for using Groceryspices! These Terms of Service* governs your use of Groceryspices services, including websites, mobile applications, devices, APIs, or artificial intelligence(“AI”) powered generative experiences that are operated by Groceryspices or its subsidiaries and affiliated (collectively, the “Services”), and are entered into by you and ----- Inc.(d/b/a Groceryspices), a ----- corporation, and its subsidiaries and affiliates (“Groceryspices”). The Agreement applies to visitors, users, and other parties who access the Services (each, hereafter a “user”)
This document outlines the terms and conditions governing the use of groceryspices.com online supermarket and its associated services. By using the Services, you agree to be bound by any terms and conditions and agree to the collection, use, and disclosure of your personal information in accordance with Groceryspices privacy policy. If you are using or accessing the Services through a Business Account, your use of the Services is governed by Groceryspices Business Account Terms and Conditions.
Article 1: Disputes
"These Terms and Conditions are governed by French law.
In the event of a dispute relating to these Terms and Conditions, the Customer should first contact Groceryspices’s customer service department to attempt to resolve the matter amicably.
If the amicable resolution fails, the Customer has the right to refer the matter to a consumer mediator, in accordance with the provisions of the French Consumer Code. Groceryspices will provide the Customer with the contact details of the competent consumer mediator upon request. The Customer may also consult the website of the European Commission's Online Dispute Resolution platform.
Failing recourse to mediation, the Customer may bring the matter before the competent French courts. << must be written with the help from a lawyer>>
The Services include a technology platform that presents you with a set of one or more retailer (each a “Retailer”) virtual storefronts from which you can select goods for picking and packing by one or more personal shoppers and delivery to your location or, if available, for you to pick up in-store. Depending on the Retailer from whom you purchase goods through the Services, picking and packing, and delivery services may be performed by third parties, which may include Retailer personnel, independent contractors, and third-party logistics providers (collectively, “Third-Party Providers”).
You acknowledge that Groceryspices does not supervise, direct, or control the performance of services provided by Third-Party Providers, and that Third-Party Providers are neither employed by, nor in any partnership or joint venture or agency relationship with, Groceryspices.
When you use the Services to place an order for goods, you authorize the purchase of those goods from the Retailers you select and, if you have selected delivery services, the delivery of those goods by Third-Party Providers. Unless otherwise specified, you acknowledge and agree that Groceryspices and the Third-Party Provider are collectively acting as your agents in the ordering, picking, packing, and/or delivery of goods purchased by you and that the Retailer—not the Third-Party Provider and not Groceryspices—is the seller of the goods to you. You agree that your purchase is being made from the Retailer you have selected, that the Retailer is the merchant of record, and that title to any goods passes to you when they are purchased at the applicable Retailer’s store. You agree that Groceryspices or the applicable Retailer will obtain authorization for your credit card, debit card, or other payment method on file with Groceryspices to cover the cost of the goods you have purchased from the Retailer and any separate Groceryspices fees and optional tips, and your payment method will be charged for the goods purchased by you and any applicable fees, taxes and/or tips.
Groceryspices may change the fees it charges for the Services, including but not limited to delivery fees, priority fees, service fees (including additional service fees and/or surcharges to help offset specific costs), direct-to-consumer shipping fees, long-distance fees (for deliveries outside the delivery area for a Retailer), regulatory-related fees, bag fees, and special handling fees. Groceryspices may vary certain fees based on demand, order attributes, and/or other factors. Your payment instrument will be temporarily authorized for an amount greater than the total amount of the purchase appearing in the original checkout. This higher authorized amount will be disclosed during the purchase process and is a temporary authorization charge on your order, to deal with situations where your total purchase amount turns out to be higher than the original amount due to special requests, added items, replacement items, weight adjustments, or tips that you may elect to add after delivery. Retailers set the prices of the goods on the Services, and some Retailers may set prices for goods on the Services that differ from in-store prices, differ between storefronts, or differ from the prices available on other online platforms or services. The prices displayed on the Services may not be the lowest prices at which the same goods or items are sold. Individual Retailers may operate multiple storefronts with different pricing, selection, and order fulfillment. You can view each Retailer’s pricing policies (which may change from time to time) on their storefront(s) on both the website and in the Groceryspices app.
You also acknowledge and agree that, except as expressly provided for otherwise in these Terms or a separate agreement between you and Groceryspices, Groceryspices does not form any employment or agency relationship with you and does not hold title to any goods that you order through the Services.
Unless otherwise indicated, all prices and other amounts are in the currency of the jurisdiction where the delivery takes place.
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to pricing, product descriptions, promotional offers, and product availability. Groceryspices reserves the right to correct any errors, inaccuracies, or omissions and to change or update information or refuse or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order and/or your payment method has been charged).
Groceryspices grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services for their intended purposes subject to your compliance with these Terms, Groceryspices Community Guidelines for Customers and any other Groceryspices policies. You may not copy, modify, distribute, sell, or lease any part of the Services. Unless such restriction is prohibited by law or you have Groceryspices’ s written permission, you may not reverse engineer (including tracking the inputs and outputs flowing through our system or application to mimic or recreate the system or application) or attempt to extract the source code of the Services. You may only access the Services through the interfaces that Groceryspices provides for that purpose (for example, you may not “scrape” or “data mine” the Services through automated means or “frame” any part of the Services), and you may not interfere or attempt to disrupt the Services. You further agree that you will not use the Services or any information contained therein or obtained therefrom, including any output or other information derived from the Services, to directly or indirectly create, train, test, or improve any machine learning, large language, or artificial intelligence models, or similar or competing product, service, or technology (including for research purposes, open source, or other non-commercial use).
Some parts of the Services may allow you to upload or submit content (such as text, images, video, recipes, lists, links, and other materials). As between you and Groceryspices, you retain all rights in any content that you upload or submit and are solely responsible for that content. By uploading content, you represent and warrant that you either own it or are authorized to grant Groceryspices the rights described in these Terms. You are responsible and liable if any of your content violates or infringes the intellectual property or privacy rights of any Third-Party. You grant Groceryspices a non-exclusive, royalty-free, worldwide, transferable, sub-licensable, perpetual license to use, store, publicly display, publicly perform, reproduce, modify, create derivative works from, or distribute any such content, and to use the content to train, test, or otherwise enhance our machine learning algorithms, to operate, provide, and improving the Services. Groceryspices may, in its sole discretion, remove or take down any content that you upload or submit to the Services for any reason, including violation of these Terms, the Groceryspices Community Guidelines for Customers or any other policies.
You may have the option of accessing the Services through downloadable software and this software may update itself automatically on your device. Some software, or portions of software, in the Services, may be governed by open-source licenses. In that case, Groceryspices will make such licenses available to you and, in the case of conflict between such a license and these Terms, the open-source license will control but only with respect to the software, or portion of the software, to which it applies.
By using the Services, you represent and warrant that you are of legal age in the jurisdiction in which you reside to form a binding contract with Groceryspices. If you are using Groceryspices Services for its intended purposes on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.
To use the Services, you may need to create a user account. You agree that you are responsible for all conduct and transactions that take place on or use your account and that you will take precautions to keep your password and other account information secure. You also agree that you will comply with all applicable laws when accessing or using the Services, you will adhere to the Groceryspices Community Guidelines for Customers(which may be updated from time to time) and any other applicable Groceryspices policies, and you will respect those who you encounter in your use of the Services, including Third-Party Providers, Groceryspices personnel, and individuals who support Groceryspices’ s Help Center. Groceryspices reserves the right to decline orders, refuse partial or full delivery, terminate or restrict access to accounts or Services, and/or cancel orders at any time in its sole discretion. Groceryspices may periodically offer you certain incentives or benefits (e.g. trial Groceryspices+ membership, credit, coupon, promotion code, and/or discount code).
We’re constantly modifying and improving the Services. Groceryspices may introduce new features, change existing features, or remove features from the Services at any time and without notice. If you provide Groceryspices with any feedback or comments regarding the Services, you grant Groceryspices the right to use such feedback or comments for any purpose without restriction or payment to you.
If you have any requests for order cancellations, refunds, or returns, please visit your account to initiate such requests or review our Help Center articles for our policies regarding the same. Please note that once a shopper has begun shopping for your order and/or delivery has begun, you may no longer have the option to reschedule or cancel the order. If we can reschedule or cancel your order, you may be charged a fee and/or may not be refunded for items that have been purchased on your behalf.
If Groceryspices suspects or determines, in its sole discretion, any fraud, tampering, abuse, or violation of our Terms of Service in connection with your use of the Services (including but not limited to any order, refund, or use of an incentive or benefit), Groceryspices reserves the right to cancel the order, decline or reverse a refund, charge your card on file, revoke, cancel and/or terminate the incentive or benefit, or to take other remedial measures.
By creating a Groceryspices user account, you agree to accept and receive communications from Groceryspices or Third-Party Providers, including via email, text message, calls, and push notifications to the cellular telephone number you provided to Groceryspices. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Groceryspices, its affiliated companies, and/or Third-Party Providers, including but not limited to communications concerning orders placed through your account on the Services. Message and data rates may apply. If you do not wish to receive promotional emails, text messages, or other communications, you may opt out of such communications at any time in Your Account Settings or by using the unsubscribed mechanism included in the message, where applicable. You may also opt out of receiving promotional text messages from Groceryspices by replying “STOP” from the mobile device receiving the messages.
If you use the Services to order a prescription drug product (where available), you understand and agree that user inquiries must be conducted via telephone. You also understand and agree that a third-party pharmacy and/or Groceryspices may send you unencrypted SMS messages, push notifications, or other electronic notifications relating to prescription drug products that you order through the Services. There is some level of risk that information in such communications could be read by an unintended Third-Party. By using the Services to order a prescription drug product, you explicitly disclaim any liability and waive and release any claim (to the maximum extent permitted by law), against Groceryspices, its affiliated companies, and Third-Party Providers for any harm or damage arising out of or in connection with any SMS messages, push notifications and/or other electronic notifications.
1. Contract Formation
1.1 Order as Offer: When a customer places an order on groceryspices.com, it constitutes a non-binding offer to purchase the selected product(s).
When a customer places an order on groceryspices.com, it constitutes a revocable offer to purchase the selected product(s) under these terms and conditions. This offer remains valid for [Number] days/hours.
Groceryspices.com reserves the right to accept or reject the offer at its sole discretion. If a product is unavailable, groceryspices.com will notify the customer and may offer a substitute product or a refund.
1.2 Acceptance and Contract: A binding contract between the seller and the buyer is formed only upon successful authorization of the full payment by the payment gateway and dispatch of the goods from our warehouse. Orders will be dispatched only after full payment authorization.
A binding contract between the seller and the buyer is formed only upon success and confirmed receipt of full payment by groceryspices.com and notification of dispatch of the goods from our warehouse. 'Dispatch' means the goods have been handed over to the carrier. Groceryspices.com will notify the customer of order acceptance and dispatch via email.
1.3 Contract Termination: The contract is terminated when the customer refuses the notification of acceptance of groceryspices.com's terms or by acceptance of the order by groceryspices.com.
This contract may be terminated by groceryspices.com if the customer refuses to accept these terms and conditions, if the ordered product is unavailable, due to force majeure, or if the customer breaches these terms and conditions. The customer may cancel their order before dispatch by contacting customer service.
1.4 Order Confirmation: Upon order placement, the customer will receive an electronic confirmation email.
Upon order placement, the customer will receive an electronic confirmation email acknowledging receipt of their order. This email does not constitute acceptance of the order. If the customer does not receive a confirmation email within [Timeframe], they should contact customer service.
2. Order Refusal and Account Management
2.1 Grounds for Refusal: groceryspices.com reserves the right to refuse orders if:
- The customer is unreachable via provided contact information (phone/text/email) for order confirmation.
- Outstanding payments exist for previous orders.
- Necessary data (payment method, address, etc.) is missing. The customer is solely responsible for providing correct billing and delivery addresses.
- Payment methods are abused, or accounts are blocked.
Groceryspices.com reserves the right to refuse orders if: (a) The customer is unreachable after [Number] attempts via the provided contact information (phone/text/email) within a [Timeframe] period for order confirmation. groceryspices.com will document these attempts. (b) The customer has outstanding payments for previous orders that are more than [Number] days overdue unless the charges are currently under legitimate dispute and the customer has provided supporting evidence. (c) Necessary data, including a valid payment method, accurate billing address, and correct delivery address, is missing or incomplete. The customer is responsible for providing and maintaining accurate information. (d) The customer attempts to use a payment method fraudulently, uses unauthorized cards, or engages in other fraudulent activities. Examples of abuse include but are not limited to, using stolen credit cards or attempting chargebacks without a legitimate reason. (e) The customer has previously violated these Terms and Conditions
2.2 Payment Issues: Orders with incomplete or non-payment will be on hold until full payment is received. Unpaid orders will be automatically canceled after seven days, and cancellation charges may apply.
Orders with incomplete or non-payment will be placed on hold for [Number] days. During this time, the customer will be notified of [Number] times via email with instructions on how to complete payment. If full payment is not received within [Number] days, the order will be automatically canceled by the system. The customer will receive a cancellation notification via email. A cancellation fee of [Amount or Percentage] may apply, subject to applicable law. Details of any cancellation fees will be provided to the customer before order placement. The customer has the right to dispute cancellation fees by contacting customer service within [Timeframe].
2.3 Right to Decline Trade: groceryspices Group reserves the right to decline trade with any individual or organization.
Groceryspices.com reserves the right to decline trade with any individual or organization for legitimate business reasons, such as repeated violations of these Terms and Conditions, abusive or threatening behavior towards staff, suspected fraudulent activity, or other commercially reasonable grounds. groceryspices.com will not refuse trade based on any protected characteristic under applicable law.
2.4 Order Cancellation by Groceryspices: groceryspices may decline or cancel any order, even after payment, by providing notice to the customer within a reasonable timeframe. If payment has been received for a canceled order, a refund will be issued as soon as reasonably practicable.
Groceryspices.com may decline or cancel any order, even after payment, if the product is unavailable, due to unforeseen circumstances, or for other legitimate business reasons. groceryspices.com will provide notice to the customer of the cancellation within [Timeframe]. If payment has been received for a canceled order, a full refund will be issued to the original payment method within [Timeframe]. The customer will receive confirmation of the refund via email.
2.5 Account Registration: To use the Services, you must register for a groceryspices account with accurate and complete information. groceryspices.com may reject or cancel accounts at its discretion.
To use the Services, you must register for a groceryspices.com account with accurate and complete information. groceryspices.com may reject or cancel accounts if the information provided is inaccurate, or incomplete, or if the account is associated with fraudulent activity, violations of these Terms and Conditions, or other legitimate business reasons.
2.6 Account Blocking: Groceryspices reserves the right to block customer accounts if deemed necessary.
Groceryspices.com reserves the right to block customer accounts for violations of these Terms and Conditions, suspected fraudulent activity, abusive behavior, non-payment, or other legitimate business reasons. The customer will be notified of the account block via email and informed of the reason for the block. The customer has the right to appeal the account block by contacting customer service within [Timeframe].
3. Delivery Area
We currently supply within Europe, primarily in France.
Groceryspices.com currently delivers within Europe, with a primary focus on France. While we strive to serve customers across the European Union, certain geographic limitations may apply. Delivery availability to specific regions within France and other EU countries may vary depending on factors such as local regulations, carrier availability, and logistical constraints.
Within France, we aim to offer comprehensive coverage. However, deliveries to certain remote or difficult-to-access areas, including islands or mountainous regions, may be subject to limited service, extended delivery times, or additional delivery charges. Customers will be informed of any such limitations during the checkout process before order confirmation. For deliveries outside of metropolitan France (e.g., overseas territories), specific terms and conditions, including delivery costs and times, will apply and will be communicated to the customer before order confirmation.
For deliveries to other EU countries, availability and delivery times may vary significantly. Customers are advised to contact our customer service to confirm delivery availability and estimated delivery times to their specific location before placing an order. Additional customs duties, import taxes, or other fees may be payable by the customer upon delivery per the regulations of the destination country. groceryspices.com is not responsible for these additional charges and advises customers to check with their local customs authorities for further information.
Delivery Times: Estimated delivery times are provided for informational purposes only and are not guaranteed. Actual delivery times may vary 1 due to factors outside of our control, such as carrier delays, traffic conditions, or unforeseen circumstances.
Delivery Confirmation: Upon dispatch of the order, the customer will receive a shipping confirmation email with tracking information, where applicable.
Delivery Address: The customer is responsible for providing a correct and complete delivery address. groceryspices.com is not liable for failed deliveries due to incorrect or incomplete address information provided by the customer.
Delivery Attempts: The carrier will typically make [Number] delivery attempts. If delivery is unsuccessful after these attempts, the package may be returned to groceryspices.com or held at a local collection point for the customer to retrieve. The customer will be notified of the next steps.
Delivery Issues: If the customer experiences any issues with their delivery, they should contact our customer service as soon as possible.
This delivery policy is subject to applicable French and EU laws and regulations, including those related to consumer protection, distance selling, and cross-border trade. groceryspices.com reserves the right to modify this delivery policy at any time. Any changes will be posted on the website.
Disclaimer: This information is for general guidance only and does not constitute legal advice. It is essential to consult with a legal professional to ensure your delivery policy complies with all applicable laws and regulations.
4. Pricing and Price Adjustments
4.1 Displayed Prices: All displayed prices include applicable taxes.
All displayed prices are in Euros (€) and include all applicable taxes, including Value Added Tax (TVA), at the current rate. The specific TVA rate applied to your order will be shown during the checkout process. In the event of a change in applicable tax rates between the time of order placement and delivery, the customer will be notified, and the final price will be adjusted accordingly, subject to applicable law.
4.2 Price Changes: Prices are subject to change. The final price may vary if contract modifications occur between order placement and fulfillment.
Prices are subject to change before order confirmation. Once an order is confirmed by groceryspices.com as per section 1.2, the price is generally fixed for that specific order. However, in exceptional circumstances, such as a clear pricing error, or significant changes in supplier costs outside of groceryspices.com’s control, the price may be adjusted before dispatch. In such a case, the customer will be informed of the price change before dispatch and will have the right to cancel the order without penalty. groceryspices.com will not unilaterally change the price after order confirmation, except as provided above.
4.3 Price Adjustments: We reserve the right to adjust prices, goods, and special offers at our discretion.
Deals, gift coupons, and vouchers are subject to specific terms and conditions, which will be provided with each offer. Unless explicitly stated otherwise, promotional offers cannot be combined. groceryspices.com reserves the right to modify or discontinue promotional offers at any time. Reasonable notice of any changes or discontinuation will be provided on the website or through other appropriate channels. Discounts generally cannot be combined unless specifically permitted in the offer's terms. Discounted products may not be eligible for free shipping unless explicitly stated in the offer.
4.4 Promotional Offers: Deals, gift coupons, and vouchers are exclusive and cannot be combined, exchanged for cash, or applied retroactively. Offers and deals may be discontinued without prior notice. Discounts cannot be combined, and discounted products may not be eligible for free shipping.
You agree that Groceryspices does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through the Services, nor does Groceryspices assume responsibility for your interactions with any Third-Party Provider (including a Retailer). You further agree that Groceryspices does not warrant or guarantee that any product information contained on the Services, or any result returned from queries made through the Services, whether made using AI-powered generative experiences or otherwise, is accurate, complete, reliable, current, or error-free. All health and wellness information, nutritional content, and nutritional information are provided for informational purposes only and are not a substitute for the diagnosis, treatment, and advice of a qualified health-care provider. Groceryspices does not warrant or guarantee that any such health, wellness, or nutritional information is accurate, complete, reliable, current, or error-free.
You understand that search results obtained from the Services, whether done through AI-powered generative experiences or otherwise, may be the same or similar or vary between different users and at different times, and may not necessarily be identical or consistent. You further agree that Groceryspices does not warrant or guarantee that any material created through any AI-powered generative experience does not infringe the rights of any Third-Party in any subsequent use of the content you may make. If you purchase, use, or access any such products, content, services, advertisements, offers, or information through the Services or you engage with any Third-Party Provider, you agree that you do so at your own risk and that Groceryspices will have no liability based on such purchase, use, access, or engagement.
5. Product Availability and Supply
5.1 Availability: All products are subject to availability and may not always be in stock.
All products are offered subject to availability. While we make every effort to maintain accurate stock information on our website, products may not always be in stock. We update our stock levels [Frequency, e.g., hourly, daily]. The availability status of each product is usually indicated on the product page. However, this information is for guidance only and is not a guarantee of availability.
5.2 Unavailability: If an ordered item is unavailable, we may cancel the order and refund any payment received. The customer will be informed of any delays or cancellations.
If an ordered item is unavailable after order confirmation, we will notify the customer within [Timeframe, e.g., 24 hours] by email or phone. We will offer the customer the option of: (a) waiting for the product to become available (if applicable), (b) receiving a full refund to their original payment method within [Timeframe], or (c) choosing a substitute product (see section 5.5). If the customer does not respond within [Timeframe], we will assume they wish to receive a full refund.
5.3 Discontinuation: We may discontinue any product at any time. Our liability in such cases is limited to refunding any payments received for the unavailable product.
We may discontinue any product at any time. We will make reasonable efforts to provide notice of product discontinuation on our website. If a discontinued product is part of an existing order that has not yet been dispatched, we will notify the customer and offer a full refund for that item. If the order has already been dispatched, our liability is limited to refunding any payments received for the unavailable product.
5.4 Partial Fulfillment: If an order cannot be fully fulfilled, we will process the available items and credit the remaining amount to the customer's groceryspices.com account wallet.
If an order cannot be fully fulfilled, we will process the available items and notify the customer within [Timeframe]. The customer will have the option of: (a) receiving a refund to their original payment method for the unfulfilled items within [Timeframe], or (b) receiving store credit in their groceryspices.com account wallet for the unfulfilled items. If the customer does not respond within [Timeframe], we will assume they prefer a refund to their original payment method.
5.5 Substitutions: We may provide substitute products if the original product is unavailable or has been superseded.
If the original product is unavailable, we may offer the customer a substitute product of comparable quality and price. We will never substitute a product without the customer's prior consent. The customer will be provided with full details of the substitute product, including its price and specifications, and will have the right to accept or refuse the substitution. If the customer refuses the substitute, they will receive a refund for the original product.
5.6 Back Orders: Unfulfilled balances may be placed on backorder or canceled and refunded at the customer's option.
Unfulfilled balances may be placed on backorder with the customer's consent. If an item is unavailable and the customer wishes to place it on backorder, we will provide an estimated timeframe for when the product is expected to be back in stock. The customer has the right to cancel the backorder at any time and receive a full refund. If the customer does not respond within [Timeframe] regarding backorder, we will assume they wish to receive a refund for the unfulfilled item.
6. Shipping and Delivery
6.1 Delivery Methods: We use GROCERYSPICES EXPRESS for deliveries in specific zones (detailed in the shipping cost link) and PACKLINK – UPS, CHRONOPOST, and COLISSIMO for other areas of France.
For deliveries within designated zones in France (detailed on the [Link to Shipping Cost Page] page), we use our delivery service, GROCERYSPICES EXPRESS. For other areas of France, we use PACKLINK, which offers a choice of carriers, including UPS, Chronopost, and Colissimo. The available carrier options and associated costs will be displayed during the checkout process. For international deliveries, we use [Carrier Names] and specific terms and conditions apply (see [Link to International Shipping Policy]).
6.2 Postal Service Delivery: Tracking information will be provided via email. It is the customer's responsibility to track their parcel and contact the transporter or groceryspices.com with any queries. Failure to track or collect packages may void any refund claims. Customers opting for Pickup Point delivery must collect perishables within 24 hours; otherwise, refunds for spoiled items will not be granted.
Tracking information will be provided via email when the order is dispatched. While it is the customer's responsibility to monitor the tracking information, groceryspices.com will also monitor deliveries and assist with any queries. If a package is lost or significantly delayed due to the carrier's fault, groceryspices.com will work with the carrier to resolve the issue and the customer will be eligible for a refund or redelivery (depending on the circumstances). For Pickup Point deliveries, it is essential to collect perishable items within 24 hours of notification. Customers will receive a reminder notification. Refunds for spoiled perishable items will only be granted if collected within this timeframe unless there are exceptional circumstances beyond the customer's control. If the customer fails to collect the package within the carrier's specified timeframe (excluding perishable goods), and it is returned to us, we will contact the customer to arrange a re-shipment (at an additional cost) or a refund (less shipping costs).
6.3 Address Accuracy: The customer is responsible for providing accurate billing and delivery addresses. Returned orders due to incorrect addresses will not be refunded.
The customer is responsible for providing accurate billing and delivery addresses. If an order is returned due to an incorrect address provided by the customer, we will contact the customer to arrange responsibilities to the correct address. The customer will be responsible for the additional shipping costs. Alternatively, the customer can request a refund for the products (less the original shipping costs).
6.4 Fresh Produce: Fresh Indian vegetables and herbs are available. UPS shipment is recommended for faster delivery to maintain freshness. Vegetables are not returnable. Refunds will be issued for unavailable items. We are not responsible for the spoilage of vegetables shipped outside France.
Fresh Indian vegetables and herbs are available. To maintain freshness, we recommend selecting expedited shipping options, especially during warmer months. Due to the perishable nature of these products, vegetables are not returnable for reasons other than product defects or if they are not the items ordered. Refunds will be issued for unavailable items. For shipments outside of France, customers acknowledge the inherent risk of spoilage due to longer transit times and temperature variations. While we take precautions to package fresh produce appropriately, we are not responsible for spoilage that occurs due to these factors. Customers are advised to consider expedited shipping options for international deliveries of fresh produce.
6.5 Groceryspices Express Delivery: Customers must provide necessary access details (gate code, floor number, etc.). Failed deliveries due to lack of information or customer unavailability will be considered unsuccessful. Redelivery will incur a charge. Alternatively, the customer can collect the order from our warehouse.
For Groceryspices Express deliveries, customers must provide all necessary access details, including but not limited to gate codes, apartment/floor numbers, building access instructions, and any other relevant information required for successful delivery. If delivery attempts are unsuccessful due to missing information or customer unavailability (after [Number] attempts over a [Timeframe]), the delivery will be considered unsuccessful. Redelivery can be arranged at the customer's request for a fee of [Amount]. Alternatively, the customer can collect the order from our warehouse within [Timeframe].
7. Shipping Costs
7.1 Delivery Charges: Delivery charges, if applicable, will be displayed on the website and during checkout.
Delivery charges apply to all orders below [Amount] or to specific delivery zones. The exact delivery cost for your order will be calculated and displayed during the checkout process before order confirmation. A shipping cost estimator tool is available on the [Link to Shipping Information Page] page for general information.
7.2 Groceryspices Express Delivery Charges: Orders over €55 are delivered free of charge in Zones 1 and 2. Orders under €55 will incur a charge (€6.95 for Zone 1 and €9.95 for Zone 2). Deliveries are twice weekly (Wednesday & Sunday) for Zone 1 and once weekly (Sunday) for Zone 2.
For our Groceryspices Express delivery service within Zones 1 and 2 (defined on the [Link to Zone Map/Postal Code List] page), orders over €55 are delivered free of charge. Orders under €55 will incur a delivery charge of €6.95 for Zone 1 and €9.95 for Zone 2. Deliveries are typically made twice weekly (Wednesdays and Sundays) for Zone 1 and once weekly (Sundays) for Zone 2. While we aim to adhere to this schedule, delivery days and times may be subject to change. Customers will be notified of any changes to the delivery schedule via email or SMS. We aim to deliver within [Time Window, e.g., 9:00 AM to 6:00 PM], but specific delivery times cannot be guaranteed.
7.3 Return Shipping Costs: If a parcel is returned undelivered or refused, the customer will be responsible for all shipping charges and any other applicable fees. Perishable items are excluded from refunds in such cases.
If a parcel is returned undelivered due to an incorrect address provided by the customer or if the customer refuses delivery without a legitimate reason (e.g., damaged goods, delivery outside the agreed-upon time window), the customer will be responsible for the return shipping costs. The original shipping cost will not be refunded. If the return is due to an error on our part or the carrier's fault, we will cover the return shipping costs. Perishable items returned due to customer refusal (excluding legitimate reasons) will not be refunded. Any other applicable fees, such as restocking fees (if applicable and legally permissible), will be communicated to the customer.
8. Ordering Methods
Orders can be placed online or via telephone.
To place an order online, customers must follow the instructions provided on the website. This includes selecting the desired products, adding them to the shopping cart, providing accurate billing and delivery information, choosing a payment method, and confirming the order. By placing an online order, the customer acknowledges and agrees to these Terms and Conditions. An order confirmation email will be sent to the customer upon successful order placement (see section 1.4).
Customers can also place orders by calling our customer service hotline at [Phone Number]. When placing a telephone order, customers will be asked to provide the same information required for online orders, including product selection, billing and delivery details, and payment information. The customer service representative will confirm the order details with the customer before finalizing the order. A record of the telephone order will be generated by groceryspices.com and may be shared with the customer upon request.
All orders, whether placed online or by telephone, are subject to acceptance by groceryspices.com as outlined in section 1.2. While we strive to fulfill all orders, we reserve the right to refuse or cancel orders for legitimate business reasons, including but not limited to product unavailability, suspected fraudulent activity, or violations of these Terms and Conditions.
Once an order has been confirmed by groceryspices.com, modifications may be possible but are not guaranteed. Customers wishing to modify their order should contact customer service as soon as possible. Modifications may be subject to limitations and additional charges.
Customers may cancel their order before it is dispatched by contacting customer service. Once an order has been dispatched, the cancellation policy outlined in section 2.4 applies.
Orders can be placed in [List of Languages]. These Terms and Conditions are available in [List of Languages]. In case of any discrepancy between language versions, the [Primary Language] version shall prevail.
Groceryspices.com is committed to ensuring the accessibility of our website and ordering process for all customers, including those with disabilities. If you require assistance placing an order, please contact our customer service team.
Groceryspices.com will maintain records of all orders placed, whether online or by telephone, per applicable legal requirements. Customers can access their order history by logging into their account on the website.
9. Delivery Time
9.1 Estimated Delivery: Orders are typically fulfilled within 2-3 working days of stock availability. Delivery dates are estimates, and the actual delivery may be later. Delays by the delivery service are beyond our control.
We aim to fulfill orders within 2-3 working days of stock availability. The estimated delivery time is [Number] working days from order confirmation, with a maximum delivery time of [Number] working days. These delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, traffic conditions, or unforeseen circumstances. If a delay occurs, we will notify the customer as soon as reasonably practicable via email or phone with an updated estimated delivery date. We will also provide tracking information so the customer can monitor the delivery progress.
9.2 Groceryspices Express Delivery Time: Customers cannot choose specific delivery times with Groceryspices Express due to planned delivery routes. Refusal of the estimated delivery time will result in a refund for postponement to the next delivery day.
For Groceryspices Express deliveries, specific delivery times cannot be chosen due to planned delivery routes. We aim to deliver within a [Time Window, e.g., 9:00 AM and 6:00 PM] on the scheduled delivery day. Customers will be notified of the estimated delivery date and time window [Timeframe before delivery, e.g., the day before delivery] via email or SMS. If the customer is unavailable to receive the delivery within the estimated time window, they should contact customer service before the scheduled delivery date to reschedule. We will make reasonable efforts to meet the customer's request, but rescheduling may be subject to availability and may result in a delay of up to [Number] days.
9.3 Delivery Estimates: Collection/delivery dates and times are estimates and not guaranteed. Delays may occur, and refunds will not be issued for delays outside our control.
Collection/delivery dates and times are estimates and are not guaranteed. While we make every effort to ensure timely delivery, delays may occur due to factors outside of our direct control, such as carrier delays, traffic conditions, severe weather, or force majeure. We will not issue refunds for reasonable delays caused by these factors. However, in cases of unreasonable delay (exceeding [Number] days beyond the maximum delivery time) or delays directly attributable to our negligence or the carrier's fault, we will consider appropriate remedies, which may include a partial or full refund of shipping costs or other compensation as determined on a case-by-case basis. We will assess each situation fairly and per applicable consumer law.
10. Order Cancellation
10.1 Pre-Dispatch Cancellation: Notifying us in writing can cancel orders before dispatch.
Customers may cancel their order before dispatch by contacting our customer service by phone at [Phone Number], email at [Email Address], or in writing at [Postal Address]. The cancellation request must be received before [Specific Time/Action, e.g., the order is processed, the order is packaged]. We will confirm the cancellation via email as soon as possible.
10.2 Post-Dispatch Returns: Food products can be returned within 7 days of delivery, and non-food products within 14 days, excluding the delivery day. Perishable items are excluded from returns.
Customers have the right to withdraw from their purchase within 14 days of receiving the goods, excluding the delivery day. This right of withdrawal applies to all non-perishable food products and non-food products. Perishable food items are excluded from returns due to their nature. 'Perishable' means goods liable to deteriorate or expire rapidly. To exercise the right of withdrawal, the customer must inform us of their decision within 14 days by contacting customer service via phone, email, or in writing. Returned products must be in their original condition and, where applicable, in their original packaging. The customer is responsible for the return shipping costs, except in cases of defective products or errors on our part.
10.3 Cancellation Communication: All order changes or cancellations must be communicated in writing. Cash refund fees may apply.
Customers can communicate order changes or cancellations by phone, email, or in writing. Any applicable fees for refunds (e.g., for processing the return) will be communicated to the customer before the refund is processed. These fees will only be charged if legally permissible and will not exceed the direct cost incurred by groceryspices.com for the refund.
10.4 Perishable Product Refunds: Perishable products spoiled during delivery will be refunded if photographic proof is provided within 24 hours.
If perishable products are delivered in a spoiled or damaged condition, the customer must notify us within [Timeframe, e.g., 48 hours] of delivery and provide photographic proof of the spoilage or damage. 'Spoiled' means the product is visibly rotten, moldy, or otherwise clearly unfit for consumption. Upon verification of the customer's claim, we will issue a full refund for the affected perishable products.
11. Returns and Refunds
11.1 Return Eligibility: After shipment, food products can be returned within 7 days, and non-food products within 14 days of delivery (excluding the delivery day), provided they are unopened. Fresh and perishable products are not returnable. Quality issues must be reported within 24 hours of delivery. Replacements or refunds will be provided as appropriate.
Customers have the right to withdraw from their purchase within 14 days of receiving the goods, excluding the delivery day. This right of withdrawal applies to all non-perishable food products and non-food products. 'Perishable' means goods liable to deteriorate or expire rapidly. Perishable food items are excluded from the general right of withdrawal, except if they are already spoiled or damaged upon delivery. For non-perishable food and non-food items, returns are accepted provided they are in their original condition and, where applicable, in their original packaging. While we encourage customers to inspect their products upon delivery, especially for quality issues, reports of defects or damage will be accepted within [Timeframe, e.g., 48 hours] of delivery. In case of defective or damaged products, we will offer a replacement or a full refund, as appropriate.
11.2 Return Reasons: Returns are accepted for unwanted items, defective or damaged products upon arrival (though we ensure 0% defective products with our delivery partners), or other valid reasons.
Returns are accepted for unwanted items (exercising the right of withdrawal), defective or damaged products upon arrival, incorrect items received, or other legitimate reasons, such as product quality issues or discrepancies from the product description. While we take every precaution to ensure the quality of our products and the accuracy of our deliveries, defects or errors can occasionally occur. We apologize for any inconvenience this may cause.
11.3 Return Costs: Customers are responsible for return shipping costs. Exchanges will be shipped without additional charges.
Customers are responsible for returning shipping costs when exercising their right of withdrawal (for unwanted items). However, if the product is defective, or damaged upon arrival, or if the return is due to an error on our part (e.g., incorrect items shipped), we will cover the return shipping costs. Exchanges will be shipped without additional charges.
12. Return Procedure
12.1 Notification: Notify us via email within seven days of delivery with a photo of the damaged product and the order number.
To initiate a return, customers must notify us of their decision to withdraw from the purchase within 14 days of receiving the goods, excluding the delivery day. This notification can be done via email at [Email Address], phone at [Phone Number], or in writing at [Postal Address]. For damaged or defective products, please notify us within [Timeframe, e.g., 48 hours] of delivery and provide photographic evidence of the damage. Please include your order number in all communications.
12.2 Packaging: Pack the return items securely to prevent damage during transit.
Customers are responsible for packing returned items securely to prevent damage during transit. We recommend using the original packaging, if possible. However, customers will not be held liable for damage that occurs during return shipping if they have taken reasonable care in packaging the items.
12.3 Postage: Apply sufficient postage to the return shipment. Insufficient postage will result in the rejection of the return.
Customers are responsible for the cost of return shipping, except in cases of defective or damaged products, or errors on our part. Please ensure sufficient postage is applied to the return shipment. If there is a postage deficiency, we will contact you to arrange payment of the difference. We will not automatically reject a return due to a minor postage issue.
12.4 Processing: Upon receipt of the returned items in original condition, we will credit the cost of the goods to your groceryspices.com account wallet within 5 working days.
Upon receipt of the returned items, we will process the refund within [Timeframe, e.g., 5 working days]. Refunds will be credited to the customer's original payment method unless the customer specifically requests store credit. Returned items must be in their original condition, except for defective or damaged products. Reasonable wear and tear or minor damage to packaging will not be a barrier to a refund, unless the item is a perishable good or if the damage poses a hygiene risk. In such cases, we will assess them on a case-by-case basis.
12.5 Proof of Postage: Retain the postage receipt until the refund is received.
We recommend retaining the postage receipt until the refund is received, as it may be required in case of a dispute or if the package is lost in transit. However, the absence of a postage receipt will not automatically disqualify a customer from receiving a refund if they can provide other reasonable proof of shipment.
12.6 Return Address: [Insert Return Address Here]
[Insert Return Address Here]. For any questions regarding returns, please contact our customer service team at [Phone Number] or [Email Address].
13. Refunds
13.1 Refund Conditions: Refunds are issued for canceled orders, damaged goods, or returned goods.
Refunds are issued for canceled orders (as per section 2.4), damaged goods (as per section 11.1), returned goods (as per section 11), incorrect items shipped, undelivered orders, or when the customer exercises their right of withdrawal (as per section 10).
13.2 Refund Process: Send photos of the damaged products with your order number to support@groceryspices.com or via WhatsApp. Valid complaints will be processed.
To request a refund for damaged or defective products, please contact us within [Timeframe, e.g., 48 hours] of delivery via email at support@groceryspices.com or by phone at [Phone Number]. Please provide your order number and a description of the issue. Photographic evidence of the damage is helpful, but other forms of evidence will be considered if photos are unavailable. A "valid complaint" means any legitimate issue with the product, including damage, defects, incorrect items, or spoilage (for perishable goods). We will process valid refund requests within [Timeframe, e.g., 14 days] of receiving the necessary information. For refunds related to exercising the right of withdrawal, please follow the return procedure outlined in section 12.
13.3 Perishable Product Refunds: Due to the nature of imported vegetables, some damage may occur. Collect orders promptly to minimize spoilage. Report any issues with fresh products within 24 hours of delivery with photos showing the damage and the order number. Refund
Due to the delicate nature of fresh produce, some minor bruising or slight wilting may occasionally occur during transit. However, significant damage or spoilage is not acceptable. To ensure freshness, we recommend collecting your order promptly. If you receive fresh products that are significantly damaged or spoiled, please notify us within [Timeframe, e.g., 48 hours] of delivery via email at support@groceryspices.com or by phone at [Phone Number], providing photos of the damage and your order number. We will assess each case individually and issue a full or partial refund, as appropriate, for significantly damaged or spoiled perishable items.
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