FAQs

1. What are the delivery areas for Groceryspices.com?

Groceryspices.com primarily delivers within Europe, with a focus on France. Delivery availability may vary depending on the region, and some remote areas may have limited service or additional charges.

2. How long does delivery take?

Orders are typically fulfilled within 2-3 working days of stock availability. However, delivery times are estimates and may vary due to factors like carrier delays or traffic conditions.

3. Can I choose a specific delivery time?

For Groceryspices Express deliveries, specific delivery times cannot be chosen due to planned delivery routes. Customers will receive an estimated delivery window and can reschedule if needed.

4. What happens if my order is delayed?

Delays may occur due to factors beyond Groceryspices.com's control, such as carrier delays or severe weather. Refunds are not issued for reasonable delays, but customers will be notified of any significant delays.

5. Can I cancel my order after placing it?

Yes, you can cancel your order before it is dispatched by contacting customer service. Once the order is dispatched, cancellations may not be possible, and refunds will depend on the circumstances.

6. What is the return policy for food and non-food items?

Non-perishable food items can be returned within 7 days, and non-food items within 14 days of delivery (excluding the delivery day). Perishable items are not returnable unless they are spoiled or damaged upon delivery.

7. How do I return a product?

To return a product, notify Groceryspices.com within the specified timeframe, pack the item securely, and send it to the provided return address. Retain the postage receipt until the refund is processed.

8. Who pays for return shipping costs?

Customers are responsible for return shipping costs unless the return is due to defective, damaged, or incorrect items, in which case Groceryspices.com will cover the costs.

9. How long does it take to process a refund?

Refunds are typically processed within 5 working days after the returned items are received and verified. The refund will be credited to the original payment method or the customer's Groceryspices.com wallet.

10. What if I receive a damaged or spoiled product?

Report the issue within 24 hours of delivery and provide photographic proof of the damage or spoilage. Groceryspices.com will issue a refund or replacement for valid complaints.

11. Are there any delivery charges?

Delivery charges depend on the order value and delivery zone. Orders over €55 are delivered free of charge in Zones 1 and 2, while orders under €55 incur a delivery fee.

12. What payment methods are accepted?

Groceryspices.com accepts credit cards, debit cards, and other payment methods specified during checkout. Payment must be authorized before the order is dispatched.

13. Can I modify my order after placing it?

Modifications may be possible before the order is dispatched, but they are not guaranteed. Contact customer service as soon as possible to request changes.

14. What happens if I provide an incorrect delivery address?

If an order is returned due to an incorrect address, the customer will be responsible for additional shipping costs to resend the order or may receive a refund minus the original shipping costs.

15. Are prices on Groceryspices.com inclusive of taxes?

Yes, all displayed prices include applicable taxes, such as Value Added Tax (TVA), at the current rate.

16. Can I combine promotional offers or discounts?

Promotional offers, gift coupons, and vouchers are exclusive and cannot be combined unless explicitly stated in the offer's terms.

17. What if a product is out of stock after I place an order?

If a product is unavailable, Groceryspices.com will notify you and offer a substitute product, a refund, or the option to wait for the product to be restocked.

18. How do I track my order?

Tracking information will be provided via email once the order is dispatched. Customers are responsible for monitoring the tracking details and contacting the carrier or Groceryspices.com with any queries.

19. What is Groceryspices Express?

Groceryspices Express is a delivery service for specific zones in France. Orders over €55 are delivered free of charge, while orders under €55 incur a delivery fee. Deliveries are made twice weekly in Zone 1 and once weekly in Zone 2.

20. How do I contact customer service?

You can contact Groceryspices.com customer service via email at support@groceryspices.com, by phone at [Phone Number], or in writing at [Postal Address].